Sustainability
We have an important role to play in the future of our planet.
Sustainable Business Energy Solutions
Delivering sustainable energy solutions, we aim to accelerate a low carbon future whilst positively impacting on people and communities.
We achieve this by providing a range of energy solutions to help businesses across the UK achieve their sustainability objectives.
The relationships we build with our employees, communities, customers and partners are essential to help us deliver our ambitions.
Managing our Business Responsibly
We are committed to operating in a manner that protects the environment and makes a positive contribution to communities in which we operate whilst providing rewarding opportunities for our employees.
We seek to understand and respond to the needs of employees, customers, partners, shareholders and the communities in which we operate. We aim to align our values and strategy with the needs of our stakeholders and use a culture of continuous improvement to deliver against these needs.
The Board works with our executive team to continually review our approach, identifying the environmental and social issues that are most relevant to the Group and which help evolve our purpose and business model.
OUR APPROACH
ASSESS
Identify, evaluate and prioritise key sustainability challenges facing the Group, our customers and our stakeholders
FRAMEWORK
Establish a robust framework focused around the Group’s key sustainability priorities
MEASURE
Monitor progress against the key measures set within the framework to provide ongoing, evidence-based focus on sustainability
COMMUNICATE
Ensure effective communication of our strategy and our progress against it to key stakeholders
OUR STRATEGY
Our commitment to sustainability is instilled throughout the business and we are constantly reviewing opportunities to improve our approach.
To help focus our ambitions, we have further evolved our sustainability strategy, focusing on three areas: Product (sustainable energy solutions), People (positive people culture) and Planet (social and environmental improvement).
PRODUCT
PLANET
PEOPLE
PRODUCT
Our ambition: To support businesses on their journey to net zero, our core smart meter offering enables customers to measure and manage their energy consumption. We also offer green energy which, whilst modest today, is scalable as demand increases.
ENERGY EFFICIENCY SUPPORT
Providing reports and guidance to help businesses increase their energy efficiency
SMETS2 SMART METERS
Continuing our accelerated smart meter roll out to enable smart energy management
GREEN ENERGY
274 GWh of Pure Green electricity supplied to customers on our 100% Green Electricity plan and 73 GWh of green gas suppled to customers on Carbon Neutral Gas plan in 2024.
RENEWABLE GROWTH
Increase the proportion of fuel sourced from renewable/low carbon sources including our Pure Green option
PLANET
Our ambition: To reduce our impact on the environment, where possible, by operating responsibly and to have a positive effect on society, supporting charity initiatives and the communities in which we operate.
ENERGY EFFICIENT OFFICES
Our Leicester office has been built with state of the art energy efficiency and sustainability measures in place
SUSTAINABLE TRAVEL
Incentives for employees to use sustainable transport
ETHICAL RESPONSIBILITY
Highest compliance standards for GDPR, diversity & inclusion and Modern Slavery Act
CHARITABLE SUPPORT
Supporting local charities throughout the year with regular CSR activity
EQUAL OPPORTUNITIES EMPLOYER
Diversity and inclusion in our teams, Disability Confident Employer
BUSINESS SUPPORT & ADVICE
Energy, broader business management and financial advice to support our customers
PEOPLE
Our ambition: To continue to develop a dynamic, engaging and inclusive work culture where ambition thrives, and our employees feel valued and can fulfil their potential to deliver excellence in business utility supply.
DYNAMIC AND INSPIRING CULTURE
Consistent values, driving collaboration, excellence and innovation
PERFORMANCE LEADERSHIP
Supporting colleagues to unlock their potential
COLLEAGUE ENGAGEMENT
Regular engagement surveys and briefings to involve and listen to our colleagues
COLLEAGUE SUPPORT
Including 24/7 employee helpline
FAIR REWARD
Comprehensive, fair and consistent reward packages
JOB CREATION AND CAREER DEVELOPMENT
University placements, apprenticeships, internal talent programme to drive our talent pipeline
OUR VALUES
CUSTOMERS
We are passionate about our customers and strive to meet or exceed their expectations on every experience
TEAMWORK
We work together seamlessly across boundaries to meet the needs of our customers and to help our Company win
INTEGRITY
We are trusted and accountable to uphold the highest standards of integrity in all our actions
INNOVATION
We use our imagination to drive innovation through a continuous learning mindset